Property maintenance
Tenants can report a repair online in a couple of minutes. Landlords can arrange certificates, repairs and refreshes through one point of contact.
In an emergency
Smell gas?
Leave the property, don't use switches or flames, and call the National Gas Emergency Service.
Call 0800 111 999Fire or danger to life
Get everyone out and call the emergency services straight away.
Call 999Power cut
Check whether neighbours are affected, then call the free national power cut line.
Call 105
For a major water leak, turn the water off at the stopcock first, then report it using the form below.
Tell us what needs doing
The more detail you give, the quicker we can get the right person out. If you have photos of the problem, mention it and we'll ask for them when we reply.
Report a repair
Tell us what's wrong and we'll arrange the next steps with you.
What we can help with
- Plumbing and leaks
- Heating and hot water
- Electrical repairs
- Damp and mould
- Doors, windows and locks
- Safety certificates
- Refreshes between tenancies
- General repairs